Gabriela Costa, a young woman with an air of hopefulness, steps inside. She adjusts the strap of her bag on her shoulder, her initial smile fading into uncertainty as her eyes land on Ana, the receptionist, who is completely absorbed in her cellphone.

"Good morning... I have an appointment today," Gabriela says hesitantly, trying to catch Ana's attention. Without lifting her eyes from the phone, Ana nonchalantly replies, "Name?", chewing gum in a monotonous rhythm. "Gabriela Costa," Gabriela responds, a slight edge in her voice. Ana scrolls through the computer, still not making eye contact. "Ah, you're on the list. You can take a seat. The doctor will call you shortly," she says, before resuming her scrolling.

Gabriela sinks into one of the chairs, her gaze wandering over the room. A neglected potted plant in the corner mirrors the lifeless atmosphere. Her eyes settle on the door to the doctor's office, a mix of anticipation and apprehension evident in her expression.

When the door finally opens, a voice calls for her. Gabriela rises slowly, her steps cautious as she approaches the threshold, her mind swirling with uncertainty about what awaits her inside.